Refund And Cancellation Policy

THE RIGHT OF WITHDRAWAL OF THE CONSUMER FROM THE CONTRACT/ REFUND/ CANCELLATION POLICY

In the case of distance contracts, the consumer has the right to unequivocally inform the company within 14 days by e-mail (info@collagenshotme.com) or via some other communication channel that he/ she is withdrawing from the contract, without having to state the reason for his/ her decision. The consumer must return the goods to the company no later than 14 days after the notification of withdrawal from the order.

The consumer returns the goods to the following address:

NEXTCOS8 Trading L.L.C,

Concord Tower

Office 2203

Dubai Media City

P.O. Box 413108

The only cost borne by the consumer in connection with the withdrawal from the order is the direct cost of returning the goods. The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased without the consumer being at fault. When returning the goods, the consumer also sends an invoice for the goods, personal data, and a transaction account to which he wishes to receive the returned payment. We will refund the payment within 14 days of receiving notice of withdrawal from the contract. Upon withdrawal from the contract where the promotional code or discount code was used, these funds are considered as a discount and are not returned to the user. Only the paid amount is returned to the user’s bank account, and at the same time, the promotional code in the form of a new code is returned to the user.

Note: Refunds will be done on the original mode of payment used.

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