Shop Policy

ORDER PLACEMENTS

All prices displayed on the www.collagenshotme.com store may include or exclude VAT. All prices displayed on product items are valid at the time of the customer’s order placement and does not have a predetermined validity.

The purchase contract between NEXTCOS8 Trading L.L.C and www.collagenshotme.com customers are concluded in the collagenshotme.com online store once NEXTCOS8 Trading L.L.C sends a customer his/ her first electronic notification to confirm an order placed. From this point onwards, all prices and other conditions remain fixed and apply to both NEXTCOS8 Trading L.L.C and the respective customer. For credibility purposes, a sales contract (the first electronic order status message), is stored electronically on the server of www.collagenshotme.com. This contract is available to consumers upon a written request.

Once a customer places an order followed by making a payment for a product on www.collagenshotme.com, the order item will be dispatched for delivery. After the order has been delivered, NEXTCOS Trading L.L.C will send the customer an invoice by e-mail. The invoice will stipulate the price of the product(s) purchased, including all the costs related to the purchase like tax and delivery costs. The customer purchasing the product(s) is required to check the correctness of the data provided before the order placement.

Orders dispatched on working days, between Sunday to Thursday by 12:00 PM, will be shipped to the customer on the same day if payment will be made upon delivery. Payment on delivery orders will be marked accordingly and accompanied by an invoice sent to the customer once we receive the order and complete payment. Any orders that are placed during the weekend, Friday and Saturday, and on holidays, will be processed and shipped the first applicable business operative day. In exceptional cases, delivery times are likely to be extended. To avoid such instances, order placement should be made during working days, between Sunday to Thursday by 12:00 PM.

All product orders will be delivered to our customers within the above-mentioned time slot. Our packages are sent via the Express courier delivery service. NEXTCOS8 Trading L.L.C reserves the right to choose another delivery service if it allows us to fulfill customer orders more efficiently. All delivery costs are charged to our customers at the checkout point of his/ her purchase.

PAYMENT OPTIONS

www.collagenshotme.com offers the following payment options:

  • Cash or Credit Card upon collection via courier Express delivery service
  • Credit Card (Mastercard or VISA) to the company website account via collagenshotme.com store’s payment gateway or payment checkout points.
  • Electronic transfer in accordance with a proforma invoice to our company website account.

PURCHASE PROCESS

  1. Product selection

On the website, www.collagenshotme.com, select the product and click on the link “Add to cart”. Once done, the system will notify you that the product ordered has been successfully added to your cart. To complete the purchase, right-click the “View cart” link and the system will take you to the shopping cart.

  • Remove a product from the shopping cart

On the website, www.collagenshotme.com, in the upper right corner, there is a shopping cart icon where the user, after clicking on the icon, will be displayed the list of products that were added to the shopping cart while browsing the online store. Should the user want to remove a certain product from the shopping cart, he/ she must click on the cart icon and click “Remove”. In the case that the user wants to add a specific product to the cart, he/ she must click on the link “Continue shopping”. Clicking on the mentioned link will revert you to the online store.

  • Shopping cart: You must fill in the required fields to complete your order.

1. Delivery address: You are required to provide the correct contact information, where marked applicable with a red star (name, surname, e-mail address, address, place, postal code, and mobile phone number), which we need to confirm to complete the order, and order delivery.
2. Delivery cost: The user can currently only select the express courier delivery service. Personal pick-ups are not possible until further notice.

3. Method of payment: You can choose between four methods of payments: Cash on delivery, payment by proforma invoice, payment by credit card (Mastercard or VISA). 4. Coupons and gift cards: If the user has a valid discount coupon or gift card, enter it in the appropriate field and click the confirm button.

5. Order overview: The products added by the user to the shopping cart while browsing the online store are displayed. The price of the product, the cost of postage, the value of VAT, and the total cost of payment are shown in the shopping cart before the order is completed.

6. Completion of the order: The user can view the submitted delivery information, the payment method he/ she has chosen, and the contents of the shopping cart. The user confirms the order by clicking on the ‘Submit order’ button. If the order was completed, the text “Your order was successful” will be displayed on the website. Thank you for your purchase! Your order number is XXXX. ”

Purchase notification process – After placing the order, the buyer will receive a notification by e-mail that the order has been accepted. We may call/contact our customers on his/ her contact telephone number to verify the data received or to ensure the accuracy thereof before the delivery. The purchase procedure for legal entities will remain exactly the same as for natural persons, except at the end of the purchase, in which case he/ she will also have to enter the name and tax number of the company. Equal payment options will also be made available.

DISCOUNTS AND COUPON CODES

Discount codes or promotional codes for www.collagenshotme.com provides various benefits upon purchasing via the online store www.collagenshotme.com. You can find the applicable code on the title page of the advertising message, in the e-mail of the company NEXTCOS8 Trading L.L.C or other media notifications. The code provides various benefits, from promotional gifts to discount codes, including free shipping codes. All codes have an expiry date and must be redeemed within a limited time, otherwise, it will be identified as invalid.

Use the discount code:

  • Select the products you want to buy and add them to your cart.
  • At the end of the checkout, enter the discount code in the “coupon code” box and click the “apply” button.
  • Only one discount code can be redeemed for per single purchase.
  • More than one promotion, discount code, and free shipping code cannot be added together at the checkout of one order, and are mutually exclusive.
  • When you enter the discount code, the value of the discount code is automatically deducted from the price of your order. The amount that still needs to be settled remains.

ORDER SHIPMENTS

Note: All packaging and delivery costs are free for purchases valued at or above 500 AED in the United Arab Emirates. Special conditions may apply for deliveries in other GCC countries, including selected in-purchase procedures, of which additional FREE DELIVERY codes may apply.

PERSONAL COLLECTION

For personal collection at our company’s headquarters, at Concord Tower, Floor 22, Office 2203, Dubai Media City, P.O. Box 413108 in Dubai as per a prior arrangement telephonically, contact +971 58 579 0109, or e-mail, info@collagenshotme.com. Order packages can be collected upon arrangement.

Note: These conditions and the costs of packaging and delivery are valid only within the U.A.E.

EXCHANGES AND RETURNS

The seller, NEXTCOS8 L.L.C is liable for material defects of products, whether or not the products pass danger to buyers/ customers, regardless of whether the buyer/ customer was aware of any potential defects or danger of the product. The seller, NEXTCOS8 L.L.C is liable for all factual errors that appear after the potential danger has been delivered to the buyer if it occurs due to a cause that has already existed before. A slight factual error is disregarded.

COMMUNICATION AND CUSTOMER FEEDBACK

(COMMUNICATION) + (RATINGS, OPINIONS, AND RECOMMENDATIONS)

NEXTCOS8 Trading L.L.C will contact the customer via means of distance communication, only if the user does not explicitly object to this. Advertising e-mails and/ or SMS messages will contain the following components:

  • It will be clearly and unambiguously marked as advertising messages, on which the sender will be clearly visible.
  • There will be various campaigns, promotions, and other marketing techniques, that will be marked with its purpose.
  • The conditions for participation in them will be clearly defined.
  • We will explicitly respect all of our customers’ wishes to decline advertising messages.

RATINGS AND RECOMMENDATIONS

The opinions, ratings, and recommendations that customers write form a part of the functionality of the online store and are intended for the community of all users.
www.collagenshotme.com allows the opinion to be written by any user of the online store and reviewed by NEXTCOS8 Trading L.L.C before its final publication. NEXTCOS8 Trading L.L.C will not publish opinions or contributions that are in any way offensive, inappropriate, or that, in the opinion of NEXTCOS8 Trading L.L.C, does not benefit other users and visitors.
By submitting an opinion or comment, the user expressly agrees to the terms of use of his opinion or comment and NEXTCOS8 Trading L.L.C allows the publication of part or all of the text in all electronic and other media. NEXTCOS8 Trading L.L.C has the right to use the content of the opinion or comment indefinitely and for any purpose that is in the business interest of NEXTCOS8 Trading L.L.C, including publication in advertisements or other marketing communications. At the same time, the author of the opinion declares and guarantees that he is the owner of the material and moral copyrights for the written opinions and comments and that he transfers these rights to NEXTCOS8 Trading L.L.C non-exclusively and indefinitely.

PROTECTION OF PERSONAL INFORMATION

NEXTCOS8 Trading L.L.C uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments.

Protection of personal data – NEXTCOS8 Trading L.L.C keeps the following customer data for an indefinite period: name and surname, e-mail address, contact telephone number, primary address, and delivery addresses, time and date and value of the purchase.  NEXTCOS8 Trading L.L.C uses the stated personal data to fulfill the order (sending information material, offers, invoices) and other necessary communication with the user.

Under no circumstances will the user’s data be passed on to unauthorized parties.
The user is also responsible for the protection of his/ her personal data by ensuring the security of his e-mail address, username, and password, along with the appropriate software (anti-virus) protection of his/ her computer.

LEGAL NOTICE

The online store www.collagenshotme.com and all data on it, images of articles, graphic and video elements on the website are protected and may not be reproduced or used without prior written consent.

Limitation of liability – NEXTCOS8 Trading L.L.C makes every effort to ensure that the information published on its website is up-to-date and correct. Nevertheless, the characteristics of the items, the delivery time or the price may change so quickly that NEXTCOS8 Trading L.L.C sometimes fails to correct the information on the websites. In such a case, we will notify the customer of the changes and allow him/ her to withdraw from the contract or replace the ordered item.

Exclusion of liability – We reserve all the rights to disable the website or disable access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store. In case of technical problems on the website, we reserve the right to cancel placed orders that have been affected by a technical error. In the event of order cancellation, we will notify you as soon as possible and inform you of the necessary steps to follow. You must ensure that your devices/ equipment (antivirus, etc.) is adequately protected against accessing and using the website. The customer must ensure the appropriate security and confidentiality of the data used to log in to the website (email address, password).

COMPLAINTS AND DISPUTES

(COMPLAINTS AND DISPUTES) + (OUT-OF-COURT SETTLEMENTS OF CONSUMER DISPUTES)

NEXTCOS8 Trading L.L.C complies with the applicable UAE consumer protection legislation. NEXTCOS8 Trading L.L.C takes every effort to fulfill its duty to set up an effective complaint handling system and to designate a person with whom, in the event of problems, the customer can contact by telephone or e-mail.

The complaint is submitted via e-mail to info@collagenshotme.com. The appeal procedure is confidential. NEXTCOS8 Trading L.L.C will acknowledge receipt of the complaint within five working days, inform the customer how long it will take to deal with it, and keep him informed of the progress of the proceedings.

NEXTCOS8 Trading L.L.C is aware that an essential feature of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. That is why NEXTCOS8 Trading L.L.C strives to the best of its ability to resolve any disputes amicably.

In the case of judicial settlement of disputes, the court having jurisdiction over the consumer’s domicile is competent.

Out-of-court settlement of consumer disputes – Following legal norms, we do not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer following the Out-of-Court Settlement of Consumer Disputes Act.

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